Conditions of Use

 Contracting Parties

On the basis of these terms and conditions (AGB) between the customer and


PKU-Versand Huber GmbH

CEO: Fabian Löser

Address: Max-Planck-Str. 9, 92224 Amberg

Tel: +49 (0) 9621 22074

E-Mail-Address: info@pku-versand-huber.de

VAT identification number: not yet assigned.


hereinafter referred to as provider, the contract is concluded.


Contract

This agreement regulates the sale of new products in the field of dietary products for the metabolic disorder phenylketonuria (PKU) via the provider's online shop. Because of the details of the respective offer, reference is made to the product description of the offer page.


Conclusion

The contract is concluded in electronic commerce via the shop system or via other means of distance communication such as telephone and e-mail. The offers shown represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept.

The order process for concluding the contract includes the following steps in the shop system:

  • Selection of the offer in the desired specification (size, color, number)

  • Insert the offer in the shopping cart

  • Press the button 'order'

  • Enter the billing and delivery address

  • Selection of the payment method

  • Review and processing of the order and all entries

  • Click on the button 'order now'

  • Confirmation email that order has arrived


Orders can be placed in addition to the shop system via remote communication (telephone / e-mail), whereby the order process for the conclusion of the contract includes the following steps:

  • Call the order hotline / send the order mail

  • Confirmation email that order has arrived

By sending the order confirmation the contract is concluded.


Contract duration

The contract is concluded for an indefinite period.


Retention of title

Until full payment, the delivered goods remain the property of the provider.


Reservations

The provider reserves the right to provide an equivalent in quality and price performance. The performance shown in the shop is exemplary and not the individual, contractual service. The provider reserves the right not to provide in the case of unavailability of the promised service.



Prices, shipping costs, return costs

All prices are final and include the legal value added tax. In addition to the final prices, depending on the shipping method, there are additional costs that will be displayed before the order is sent. If there is a right of withdrawal and is used by this, the customer bears the cost of the return.

terms of payment

The customer has only the following options for payment: advance transfer, invoice on delivery, direct debit, payment service (PayPal), credit card. Further payment methods will not be offered and will be rejected.


Advance remittance / payment:

After receiving the order via the online shop, the customer will receive a confirmation email to the email address specified in the order process, which contains all data relevant for payment. When ordering via telephone or email, an invoice will be sent to the customer with all relevant data to order as a confirmation by email. The goods will be shipped as soon as the invoice amount arrives on our account.


Invoice on delivery:

The order on account is only possible from the second order. The customer orders goods via online shop, email or telephone and receives an invoice with all data relevant for payment together with the delivery. The invoice amount is to be paid within 30 days.


Direct Debit:

When ordering via the online shop, telephone or email, the customer transmits the data required for direct debit (bank name, IBAN, BIC, name of the account holder). The goods will be shipped directly after receipt of the order. The collection of the invoice amount takes place within 30 days after receipt of order.


PayPal:

When ordering via the online shop, the customer receives a link in the confirmation email and on the confirmation page in the purchase process, which forwards him directly to the payment provider PayPal. When ordering by email or phone, we send a payment request by email, which also contains a link. Once the payment is received on our PayPal account, the goods will be shipped.


Credit card:

Payment via credit card is only possible when ordering via the online shop. When paying by credit card, the customer transmits all relevant data (card type, cardholder, card number, validity, check digit) via a form of our credit card payment provider Novalnet in the ordering process. The credit card will be charged immediately after the order has been placed.


We reserve the right to charge a default fee of 5.00 EUR to customers who are in default of payment. This fee will be listed separately in a reminder letter sent to the customer by post. A right of retention of the customer, which is not based on the same contractual relationship, is excluded. The set-off with claims of the customer is excluded, unless they are undisputed or legally established.


Delivery Terms

The goods will be shipped immediately after receipt of the order. The shipment is on average at the latest after 3 working days. The regular delivery time is 2-4 days unless otherwise stated in the item description. The supplier sends the order from its own warehouse as soon as the entire order is in stock. If the supplier is not responsible for a permanent impediment to delivery, in particular force majeure or non-delivery by own suppliers, although an appropriate cover transaction has been made in good time, the supplier has the right to withdraw from a contract with the customer to that extent. The customer will be informed immediately and any services received, in particular payments, will be refunded.


Warranty

If the customer is an entrepreneur, the warranty period for new goods is limited to one year. The supplier is granted the right to choose between a repair or a new delivery if the goods are new and the customer is an entrepreneur. If the customer is an entrepreneur, the warranty is excluded for second-hand goods. If the customer is a consumer, the warranty period for used goods is limited to one year. This does not apply to claims for damages of the customer due to injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual objective. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent. Otherwise, the statutory provisions apply.


Contracts

The provider grants the customer a discount of 2% if payment is made within 14 days of invoicing. If the customer is an entrepreneur, the risk of accidental loss and / or accidental deterioration of the goods passes to the customer upon dispatch, with the delivery of the goods to the selected service provider. The customer has no possibility to directly access the stored contract text himself. The customer can correct errors in the input during the ordering process. For this he can proceed as follows: Correction via telephone, email or directly in the customer account in the online shop.


Right of withdrawal and customer service

Cancellation

Revocation

You have the right to revoke this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day

 

  • In the case of a contract of sale: in which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

  • In the case of a contract for several goods ordered by the consumer under a single order and delivered separately: to which you or a third party named by you, who is not a carrier, has or has taken possession of the last good.
  • In the case of a contract for the delivery of a good in several lots or pieces: where you or a third party named by you, who is not a carrier, has or has taken possession of the last partial shipment or the last.
  • In the case of a contract for the regular delivery of goods for a fixed period: where you or a third party named by you, who is not a carrier, has or has taken possession of the first good.


When several alternatives meet, the last point in time is decisive.

To exercise your right of withdrawal, you must inform us (PKU Versand Huber GmbH, Max-Planck-Str. 9, 92224 Amberg, +49 (0) 9621 22074, info@pku-versand-huber.de) by means of a clear statement (eg a letter sent by post, fax, or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you cancel this contract, we have sent you all the payments we have received from you, including the delivery costs (with the exception of the additional costs arising from the fact that you have chosen a different type of delivery than the cheap standard delivery offered by us have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the goods immediately and in any event not later than fourteen days from the date on which you inform us about the cancellation of this contract, to PKU-Versand Huber, Max-Planck-Str. 9, 92224 Amberg, +49 ( 0) 9621 22074 info@pku-versand-huber.de to send us back or to hand over. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods.


You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

End of revocation

You can contact our customer service at the following times:


PKU Versand Huber GmbH

CEO: Fabian Löser

Max-Planck-Str. 9

92224 Amberg

+49 (0) 9621 22074

info@pku-versand-huber.de


Opening hours:

Monday to Friday from 08:00 to 18:00.


Disclaimer

Claims for damages of the customer are excluded, unless otherwise stated for the following reasons. This also applies to the agent and vicarious agents of the provider, if the customer raises these claims for damages. Excluded are claims for damages of the customer due to injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual objective. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.


Assignment and pledge ban

Claims or rights of the customer against the provider may not be assigned or pledged without his consent, unless the customer has demonstrated a legitimate interest in the assignment or pledging.


Language, jurisdiction and applicable law

The contract is written in German. The further implementation of the contractual relationship takes place in German. It exclusively applies the law of the Federal Republic of Germany. For consumers, this applies only insofar as this does not restrict any statutory provisions of the state in which the customer has his domicile or habitual residence. The place of jurisdiction for disputes with customers who are not a consumer, a legal entity under public law or a special fund under public law is the registered office of the provider.


 

 

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